Policy Forum for Wales

Since lockdown, we have been organising our full programme of conferences online. We will continue online until further notice, to ensure we play our part in helping our employees and delegates to remain safe during this time. We are pleased that so many key stakeholders, policymakers and other interested parties - both old friends and new delegates - are taking up the opportunity to discuss public policy issues and network at our impartial seminars. New events are coming on to our conference programme all the time. So there are plenty of opportunities for you to join us if you haven’t already, from wherever you are. For booking-related queries, or information on speaking, please email us at info@forumsupport.co.uk or contact us using one of the following numbers: +44 (0)7951044809 / +44 (0)7503591880 / +44 (0)7538736244.
For delegates already booked on, we will send you the online joining instructions (including links, event numbers and passwords) five working days before your conference. If you cannot find these in your inbox please email delegate.relations@forumsupport.co.uk

Health and social care quality in Wales - governance and transparency, workforce development, and next steps for inspection, regulation and legislation

Morning, Thursday, 15th October 2020

Online Conference


***Full-scale policy conference taking place online***

This conference focuses on next steps for raising the quality of health and social care in Wales.

Areas for discussion include:

  • the future for inspection and regulation
  • workforce recruitment, development, and support
  • governance and transparency of health boards and enhancing the voice of patients

It follows the passing of the Health and Social Care (Quality and Engagement) (Wales) Act 2020, with the Minister for Health and Social Services indicating that he hopes provisions will be implemented in the next two years

Policymakers and stakeholders will examine this and other significant policy developments affecting health and social care in Wales - looking at the implications and implementation issues  for those involved in providing care, and service users and their families.

Of course it will also be an opportunity to examine how the COVID-19 crisis has affected health and social care in Wales, including the latest thinking on:

  • the resilience of the health and social care system
  • the effectiveness of crisis response
  • the long-term implications for policy in Wales

Areas for discussion at this conference:

The Quality and Engagement Act - with discussion on provisions, including:

  • improving governance, transparency, and patient outcomes across services at health boards
  • the HIW and the Wales Audit Office (WAO) joint review on governance at Cwm Taf Morgannwg UHB, making recommendations relating to risk management, roles for leaders and directorates, scrutiny, and organisational culture and the management of concerns

Service users - enhancing the voice of patients and improving provision of information, including:

  • proposals in the Health and Social Care (Quality and Engagement) (Wales) Act related to enhancing patient voice
  • how to improve the effectiveness of information, advice, and assistance
  • The ‘front door’ to adult social care report from Audit Wales finding progress in local authorities reducing demand for social care in recent years, but remaining challenges including ensuring provision is consistent across Wales, supporting carers, and improving awareness and accessibility of available information, such as providing information in Welsh and other languages

Workforce issues and delivering higher quality care - looking at:

  • how current challenges for the workforce in the health and social care sector might be overcome, particularly in the area of meeting skills needs
  • the way forward for:
    • care improvement and identifying a future social care model, in the context of proposals in the Quality and Engagement and NHS Indemnities Acts
    • further integration of health and social care services
  • potential implications for the delivery of training and development in the future - including priorities for changes to training and upskilling to support improvements in the delivery of care

The COVID-19 pandemic - looking at issues around:

  • cross-sectoral work - and what can be learned from the response to the emergency in Wales
  • the health and social care workforce and planning for the future
  • the safety and wellbeing of staff, patients and service users - as:
  • testing for critical workers - with delegates expected to look at issues such as liaison between Government, councils and local resilience forums
  • monitoring and reporting
  • opportunities around using digital technology in health beyond the current crisis

Further context of discussion:

  • The Health and Social Care (Quality and Engagement) (Wales) Act, which has recently received Royal Assent - and includes:
    • a duty of candour for NHS bodies
    • the creation of a citizen voice body to replace Community Health Councils
  • The National Health Service (Indemnities) (Wales) Act, setting out the steps for the Welsh Government to protect professionals from increasing costs of indemnity
  • The Public Services Ombudsman (Wales) Act, aimed at making the complaints process easier and allowing the Ombudsman proactively to initiate some investigations
  • The Welsh Government considering raising taxes as an option to pay for increasing care costs and to improve the quality of care, and suggesting that the money raised could be spent on abolishing care fees or improving pay for those working in care

The agenda:

  • The way forward for raising the quality of health and social care
  • Developing the governance and transparency of health boards and enhancing the voice of patients
  • The future for regulating professional standards
  • Improving inspection and the regulation system in Wales
  • The workforce and delivering higher quality care - recruitment, development and support for health and social care professionals
  • The Quality and Engagement Act - assessing the potential impact on improving care and outcomes for patients and service users

Policy officials attending:

Our forums are known for attracting strong interest from policymakers and stakeholders.

It’s certainly the case with this one. Places have been reserved by officials from the Healthcare Inspectorate Wales; Audit Wales; Welsh Government; the Welsh Revenue Authority; and HMPPS.

This is a full-scale conference taking place online***

  • full, four-hour programme including comfort breaks - you’ll also get a full recording to refer back to
  • information-rich discussion involving key policymakers and stakeholders
  • conference materials provided in advance, including speaker biographies
  • speakers presenting via webcam, accompanied by slides if they wish, using the Cisco WebEx professional online conference platform (easy for delegates - we’ll provide full details)
  • opportunities for live delegate questions and comments with all speakers
  • a recording of the addresses, all slides cleared by speakers, and further materials, is made available to all delegates afterwards as a permanent record of the proceedings
  • delegates are able to add their own written comments and articles following the conference, to be distributed to all attendees and more widely
  • networking too - there will be opportunities for delegates to e-meet and interact - we’ll tell you how!
  • Full information and guidance on how to take part will be sent to delegates before the conference

Keynote Speakers

Mario Kreft

Chair, Care Forum Wales

John Pearce

Chair, Board of Community Health Councils in Wales

Keynote Speakers

Alun Jones

Deputy Chief Executive, Healthcare Inspectorate Wales

Darren Hughes

Director, Welsh NHS Confederation

John Pearce

Chair, Board of Community Health Councils in Wales

Nick Bennett

Public Services Ombudsman for Wales, Ombudsman Wales

Mario Kreft

Chair, Care Forum Wales


Claire Morgan

Director, Carers Wales

Dr David Bailey

Chair, Welsh Council, BMA Cymru Wales

Helen Whyley

Director, RCN Wales

Professor Aled Jones

Professor, Patient Safety and Healthcare Quality, Cardiff University

Kerri Eilertsen-Feeney

Head of Nursing & Midwifery Transformation, Health Education and Improvement Wales

Anna Prytherch

Project Manager, Rural Health and Care Wales

Chris Graham

Chief Executive, Picker Institute Europe

Donna Ockenden

Chair, Review of Governance Arrangements at Betsi Cadwaladr for the University Health Board

Lesley Lewis

Associate Director of Nursing, Aneurin Bevan University Health Board