Policy Forum for Wales

Conferences that are scheduled to take place before September will be conducted online.
The format will mirror physical conferences organised by the Forum with speakers presenting via webcam, accompanied by slides if they wish.
The conferences will be chaired and there will be opportunities for delegate questions and comments.
We will be contacting all participants in advance of each conference with full information and guidance on how to take part.
There will be some exceptions where conferences will be postponed, for instance those that would largely involve key stakeholders in the NHS or emergency services.
All participants affected by this will be informed as soon as possible.
If you’d like to speak to us over the phone about any booking-related queries, please call one of the following numbers: +44 (0)7951044809 / +044 (0)7503591880 / +44 (0)7538736244

Health and social care quality in Wales - governance and transparency, workforce development, and next steps for inspection, regulation and legislation

Morning, Thursday, 15th October 2020

Online Conference


***Full-scale policy conference taking place online***

This conference focuses on next steps for raising the quality of health and social care in Wales.

Areas for discussion include:

  • the future for inspection and regulation; and
  • workforce recruitment, development, and support.

Policymakers and stakeholders will examine significant policy developments affecting health and social care in Wales, and the implications and implementation issues - for those involved in providing care, and service users and their families.

Of course it will also be an opportunity to examine how COVID-19 has affected health and social care in Wales, including the latest thinking on the resilience of the health and social care system, the effectiveness of crisis response, and the long-term implications for policy in Wales.

They will discuss the next steps for raising the quality of health and social care in this context, taking into account lessons learnt over recent months, with sessions looking at the future for inspection and regulation, and workforce recruitment, development, and support.

Areas for discussion at this conference:

  • Provisions in the Quality and Engagement Bill, with discussion expected on:
    • improving governance, transparency, and patient outcomes across services at health boards, including
    • the HIW and the Wales Audit Office (WAO) joint review on governance at Cwm Taf Morgannwg UHB, making recommendations relating to:
      • risk management,
      • roles for leaders and directorates,
      • scrutiny, organisational culture, and
      • the management of concerns.
  • Enhancing the voice of patients and improving provision of information, including:
    • proposals in the Health and Social Care (Quality and Engagement) (Wales) Bill related to protecting vulnerable groups and enhancing patient voice,
    • how to improve the effectiveness of information, advice, and assistance,
    • the WAO’s The ‘front door’ to adult social care report finding progress in local authorities reducing demand for social care in recent years, but remaining challenges including:
      • ensuring provision is consistent across Wales;
      • supporting carers; and
      • improving awareness and accessibility of available information, such as providing information in Welsh and other languages.
  • Workforce issues and delivering higher quality care, including:
    • how current challenges for the workforce in the health and social care sector might be overcome, particularly in the area of meeting skills needs,
    • the way forward for:
      • care improvement and identifying a future social care model, in the context of proposals in the Quality and Engagement and the National Health Service bills, and
      • further integration of health and social care services.
    • potential implications for the delivery of training and development in the future - including priorities for changes to training and upskilling to support improvements in the delivery of care.
  • Issues around COVID-19, including:
    • cross-sectoral work - and what can be learned from in response to the emergency;
    • the health and social care workforce - and future with a wide range of those working in this area, and partners and supply chain included in the Welsh Government’s list of critical workers,
    • The safety and wellbeing of staff, patients and service users - and the challenges around
      • implementing social distancing measures,
      • access to Personal Protective Equipment and testing,
      • dealing with specific challenges around asymptomatic carriers of COVID-19,
      • consultation with families and carers regarding care plans, and
      • transitions from hospitals to care settings;
    • testing for critical workers -  with delegates expected to look at issues such as liaison between Government, councils and local resilience forums, and
    • Monitoring and reporting of COVID-19 cases.

Further context of discussion:

  • The Health and Social Care (Quality and Engagement) (Wales) Bill, currently completing its passage through the National Assembly - including its proposals for:
    • a duty of candour for NHS bodies, and
    • the creation of a citizen voice body to replace Community Health Councils.
  • The National Health Service (Indemnities) (Wales) Act, setting out the steps for the Welsh Government to protect professionals from increasing costs of indemnity;
  • The Public Services Ombudsman (Wales) Act, aimed at making the complaints process easier and allowing the Ombudsman proactively to initiate some investigations; and
  • The Welsh Government considering raising taxes as an option to pay for increasing care costs and to improve the quality of care, and suggesting that the money raised could be spent on abolishing care fees or improving pay for those working in care.

The agenda:

  • The way forward for raising the quality of health and social care;
  • Developing the governance and transparency of health boards and enhancing the voice of patients;
  • Medical Regulation: looking to the future;
  • Improving inspection and the regulation system in Wales;
  • The workforce and delivering higher quality care - recruitment, development and support for health and social care professionals; and
  • The Quality and Engagement Bill - assessing the potential impact on improving care and outcomes for patients and service users.

Policy officials attending:

Our forums are known for attracting strong interest from policymakers and stakeholders.

Overall, attendees at our seminars are a senior and informed group including Members of the National Assembly for Wales and senior officials from the Welsh Government, NHS and social care representatives, local authorities, health boards, primary care and social care professionals and their representative bodies, private healthcare providers, patient representatives, trade unions, specialist academia and charities, hospices and third sector care providers and law firms, together with reporters from the national and trade media based in Wales and elsewhere.

This is a full-scale conference taking place online***

  • full, four-hour programme including comfort breaks - you’ll also get a full recording to refer back to
  • information-rich discussion involving key policymakers and stakeholders
  • conference materials provided in advance, including speaker biographies
  • speakers presenting via webcam, accompanied by slides if they wish, using the Cisco WebEx professional online conference platform (easy for delegates - we’ll provide full details)
  • opportunities for live delegate questions and comments with all speakers
  • a recording of the addresses, all slides cleared by speakers, and further materials, is made available to all delegates afterwards as a permanent record of the proceedings
  • delegates are able to add their own written comments and articles following the conference, to be distributed to all attendees and more widely
  • networking too - there will be opportunities for delegates to e-meet and interact - we’ll tell you how!
  • Full information and guidance on how to take part will be sent to delegates before the conference

Keynote Speakers

Mario Kreft

Chair, Care Forum Wales

John Pearce

Chair, Board of Community Health Councils in Wales

Keynote Speakers

Alun Jones

Deputy Chief Executive, Healthcare Inspectorate Wales

Darren Hughes

Director, Welsh NHS Confederation

John Pearce

Chair, Board of Community Health Councils in Wales

Nick Bennett

Public Services Ombudsman for Wales, Ombudsman Wales

Mario Kreft

Chair, Care Forum Wales


Claire Morgan

Director, Carers Wales

Dr David Bailey

Chair, Welsh Council, BMA Cymru Wales

Helen Whyley

Director, RCN Wales

Professor Aled Jones

Professor, Patient Safety and Healthcare Quality, Cardiff University

Anna Prytherch

Project Manager, Rural Health and Care Wales

Chris Graham

Chief Executive, Picker Institute Europe

Donna Ockenden

Chair, Review of Governance Arrangements at Betsi Cadwaladr for the University Health Board

Lesley Lewis

Associate Director of Nursing, Aneurin Bevan University Health Board